Privacy Policy
Last updated: 2026-06-05
Pawfect HK / 毛甩漏 respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you use our website, web app, services, forms, communications and related functions.
This Privacy Policy is intended to comply with the Personal Data (Privacy) Ordinance, Cap. 486 of the Laws of Hong Kong.
1. Who We Are
Pawfect HK / 毛甩漏 is a Hong Kong-based pet care digital platform.
For privacy enquiries, data access requests or correction requests, please contact us at:
Email: [email protected]
Business name: Pawfect HK / 毛甩漏
Address: Hong Kong
2. Types of Personal Data We May Collect
Depending on how you use our platform, we may collect the following types of personal data:
- Name
- Email address
- Phone number
- Account login details
- Delivery or service address, if applicable
- Payment-related information, if applicable
- Booking or enquiry details
- Pet ownership information
- Pet profile information, such as pet name, species, breed, age, gender, weight, photos, health notes, vaccination records, medication reminders, grooming records and appointment records
- Messages, enquiries, feedback or customer support records
- Marketing preferences
- Device information, browser type, IP address, cookie identifiers, usage data and analytics data
- Any other information you choose to submit to us
Please avoid submitting unnecessary sensitive information unless it is required for the relevant service or feature.
3. How We Collect Personal Data
We may collect personal data when you:
- Create or update an account
- Create a pet profile
- Use pet care reminders or record tools
- Submit an enquiry or form
- Make a booking, payment or purchase, if applicable
- Subscribe to newsletters or marketing communications
- Join a campaign, promotion or survey
- Contact us by email, social media, form or other channels
- Use our website or web app, including through cookies and analytics tools
- Interact with third-party services linked to or integrated with our platform
4. Purposes of Collection and Use
We may use your personal data for the following purposes:
- To provide, operate and improve Pawfect HK / 毛甩漏
- To create and manage your account
- To store and display pet profiles, records and reminders
- To process enquiries, bookings, purchases, subscriptions or service requests
- To send service-related reminders, confirmations and notifications
- To respond to customer service enquiries
- To personalise user experience and platform content
- To manage campaigns, promotions, offers, surveys and events
- To communicate updates about our services
- To send direct marketing communications where permitted and with your consent where required
- To conduct analytics, research and service improvement
- To prevent fraud, abuse, unauthorised access or security incidents
- To comply with legal, regulatory, accounting or reporting obligations
- To enforce our Terms and Conditions
- For any other purpose directly related to the above
5. Direct Marketing
We may use your name, email address, phone number, pet-related preferences, service usage information and marketing preferences to send you updates, newsletters, promotions, offers, partner benefits and pet care content from Pawfect HK / 毛甩漏.
We will only use your personal data for direct marketing where permitted by law and, where required, with your consent.
You may opt out of direct marketing at any time by using the unsubscribe link in our emails, adjusting your account preferences where available, or contacting us at [email protected].
We will not provide your personal data to third parties for their own direct marketing purposes without your consent.
6. Disclosure and Transfer of Personal Data
We may disclose or transfer personal data to the following classes of persons where necessary:
- Our employees, contractors, agents, service providers and professional advisers
- Technology, hosting, cloud storage, database and IT support providers
- Email, messaging, notification and customer support service providers
- Payment processors, banks or payment gateways, if applicable
- Analytics and marketing service providers
- Delivery, booking or fulfilment partners, if applicable
- Third-party service providers you choose to interact with through the platform
- Legal, regulatory, law enforcement, government or court authorities where required
- Potential buyers, successors or assignees in connection with a merger, restructuring or transfer of business
We will only transfer personal data where necessary for the relevant purpose, where permitted by law, or where you have provided consent where required.
7. Third-Party Websites and Services
Our platform may contain links to third-party websites, platforms, payment gateways, booking systems, clinics, shops or service providers.
We are not responsible for the privacy practices, security, content or policies of third parties. You should read their privacy policies before providing personal data to them.
8. Data Retention
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by law.
Retention periods may vary depending on the type of data, purpose of collection, account status, legal requirements, accounting requirements, dispute handling, fraud prevention and business needs.
When personal data is no longer required, we will take practicable steps to delete, anonymise or securely dispose of it.
9. Data Accuracy
We will take reasonably practicable steps to ensure that personal data we hold is accurate, complete and up to date, where necessary for the relevant purpose.
You should keep your account information and pet records accurate and updated.
10. Data Security
We will take reasonably practicable steps to protect personal data against unauthorised or accidental access, processing, erasure, loss or use.
However, no online platform, transmission method or storage system is completely secure. You are responsible for keeping your login credentials confidential and for using secure devices and networks.
11. Access and Correction Rights
Under Hong Kong personal data law, you may have the right to request access to and correction of your personal data held by us.
To make a data access or correction request, please contact us at:
Email: [email protected]
We may ask you to verify your identity before processing your request. We may charge a reasonable fee for handling a data access request where permitted by law.
12. Children and Minors
Our platform is intended for use by adults or by persons with appropriate consent from a parent or guardian.
If you are under 18, you should obtain consent from your parent or guardian before using the platform or submitting personal data.
13. Cross-Border Data Transfer
Some of our service providers, cloud systems or technology partners may store or process data outside Hong Kong. Where this occurs, we will take reasonably practicable steps to protect your personal data in accordance with this Privacy Policy and applicable law.
14. Cookies and Analytics
We may use cookies and similar technologies to operate the platform, remember preferences, understand usage, improve services and conduct analytics or marketing measurement.
Please refer to our Cookie Notice for more details.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on the platform with a revised "Last updated" date. Your continued use of the platform after any update means you acknowledge the updated Privacy Policy.
16. Contact Us
For privacy-related enquiries, data access requests or correction requests, please contact:
Email: [email protected]
Business name: Pawfect HK / 毛甩漏
Address: Hong Kong