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Terms and Conditions

Last updated: 2026-06-05

Welcome to Pawfect HK / 毛甩漏. These Terms and Conditions govern your access to and use of our website, web app, services, features, content and related functions.

By accessing or using Pawfect HK / 毛甩漏, you agree to be bound by these Terms and Conditions. If you do not agree, please stop using the platform.

1. About Pawfect HK / 毛甩漏

Pawfect HK / 毛甩漏 is a Hong Kong-based digital platform designed to help pet owners organise pet care information, reminders, records and pet-related resources.

Our services may include, but are not limited to:

We may update, change, suspend or discontinue any part of the platform at any time.

2. Eligibility and User Responsibility

By using the platform, you confirm that you are capable of entering into a legally binding agreement under the laws of Hong Kong.

You are responsible for:

You must not use the platform for any unlawful, fraudulent, harmful, abusive, misleading or unauthorised purpose.

3. No Veterinary or Professional Advice

All information and tools on Pawfect HK / 毛甩漏 are provided for general reference and organisational purposes only.

Nothing on the platform should be treated as veterinary advice, medical diagnosis, treatment recommendation, emergency guidance, legal advice, insurance advice or any other professional advice.

For pet health concerns, illness, injury, medication, vaccination, diet, behaviour, emergency symptoms or medical treatment, you should consult a qualified veterinarian.

4. Pet Records, Reminders and User Content

The platform may allow users to create, upload, save or manage pet-related information, including pet profiles, health records, care schedules, notes, images or reminders.

You are responsible for the accuracy, completeness and legality of any information you provide.

Reminders and tracking tools are provided for convenience only. Pawfect HK / 毛甩漏 does not guarantee that reminders will be delivered on time, uninterrupted, error-free or suitable for all situations. You remain responsible for managing important pet care tasks, appointments and medical needs.

You must not upload or submit any content that is unlawful, offensive, defamatory, misleading, harmful, infringing, abusive, obscene, discriminatory or otherwise inappropriate.

5. Third-Party Services, Listings and Links

The platform may include information, links, listings, promotions or references relating to third-party pet service providers, veterinary clinics, shops, venues, groomers, boarding facilities, pet sitters, trainers, insurers, events or other businesses.

Unless expressly stated otherwise:

You should review the third party's own terms, privacy policy, cancellation policy, refund policy and service details before using their services.

6. Payments, Bookings and Purchases

If Pawfect HK / 毛甩漏 offers paid services, bookings, subscriptions, listings, digital products, premium features or transactions, the applicable price, payment method, renewal arrangement, cancellation rule and refund policy will be shown at the point of purchase or booking where relevant.

You agree to provide accurate payment and billing information.

Unless otherwise stated, all prices are in Hong Kong dollars.

We reserve the right to correct any pricing error, refuse or cancel an order, booking or transaction, or suspend access where there is suspected fraud, misuse, payment failure, technical error or breach of these Terms.

Refunds, cancellations or changes will be handled according to the specific terms shown for the relevant service, product, booking or subscription.

7. Promotions, Offers and Partner Benefits

From time to time, the platform may display promotions, offers, discounts, partner benefits or limited-time campaigns.

Such offers may be subject to additional terms, availability, expiry dates, usage limits, location limits or third-party conditions.

We reserve the right to amend, suspend or withdraw any offer at any time, subject to applicable laws.

8. Accuracy of Information

We aim to provide useful and reliable information, but we do not guarantee that all content on the platform is accurate, complete, current, uninterrupted, secure or error-free.

Information such as clinic hours, service availability, prices, addresses, contact details, emergency service status and offer details may change without notice.

You should always verify important information directly with the relevant provider before taking action.

9. Intellectual Property

All platform design, branding, logos, icons, text, graphics, illustrations, layouts, software, features, content and materials on Pawfect HK / 毛甩漏 are owned by or licensed to us, unless otherwise stated.

You may use the platform for personal, non-commercial purposes only.

You must not copy, reproduce, modify, distribute, sell, rent, publish, scrape, reverse engineer or exploit any part of the platform without our prior written consent.

10. Privacy and Personal Data

Your use of Pawfect HK / 毛甩漏 may involve the collection and use of personal data. We will handle personal data in accordance with our Privacy Policy and applicable Hong Kong personal data laws, including the Personal Data (Privacy) Ordinance.

You should read our Privacy Policy to understand what data we collect, how we use it, who we may share it with, how long we keep it, and how you may request access to or correction of your personal data.

11. User Conduct

You agree not to:

We may suspend or terminate access if we believe you have breached these Terms.

12. Account Suspension and Termination

We may suspend, restrict or terminate your access to the platform at any time if:

You may stop using the platform at any time.

13. Limitation of Liability

To the fullest extent permitted by Hong Kong law, Pawfect HK / 毛甩漏, its owners, operators, employees, contractors, partners and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, punitive or other losses arising from or relating to:

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnity

You agree to indemnify and hold harmless Pawfect HK / 毛甩漏, its owners, operators, employees, contractors, partners and affiliates from any claims, losses, liabilities, damages, costs or expenses arising from your use of the platform, your breach of these Terms, your submitted content, or your dealings with any third party.

15. Changes to the Platform and Terms

We may update the platform, services, features, content and these Terms from time to time.

The updated Terms will be posted on the platform with a revised "Last updated" date. Your continued use of the platform after any update means you accept the revised Terms.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region.

Any dispute arising from or relating to these Terms, the platform or our services shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.

17. Contact Us

For enquiries regarding these Terms and Conditions, please contact us at:

Email: [email protected]

Business name: Pawfect HK / 毛甩漏

Address: Hong Kong