Personal Information Collection Statement

Last updated: 2026-06-05

This Personal Information Collection Statement explains how Pawfect HK / 毛甩漏 collects and uses personal data when you submit information to us through our website, web app, forms, account functions, enquiries, bookings, campaigns or other service channels.

1. Purpose of Collection

The personal data you provide may be used for the following purposes:

• Creating and managing your user account
• Providing pet profile, record and reminder functions
• Processing enquiries, bookings, purchases, subscriptions or service requests
• Sending service confirmations, reminders, notifications and customer support replies
• Managing promotions, campaigns, surveys, events and offers
• Improving our platform, content, products and services
• Conducting analytics, research and internal administration
• Sending direct marketing communications where permitted and with your consent where required
• Complying with legal, regulatory, accounting or reporting requirements
• Any other purpose directly related to the above

2. Obligatory or Voluntary Provision of Data

Unless otherwise stated, providing personal data is voluntary.

However, if you do not provide the required information marked as mandatory or necessary for a specific service, we may be unable to provide that service, process your request, create your account, send reminders, complete a booking, handle a payment or respond to your enquiry.

3. Classes of Transferees

Your personal data may be transferred or disclosed to:

• Our employees, contractors, agents and service providers
• IT, hosting, database, cloud storage and platform support providers
• Email, messaging, notification and customer support providers
• Payment processors, banks and payment gateways, if applicable
• Delivery, booking, fulfilment or operational partners, if applicable
• Analytics and marketing service providers
• Third-party service providers you choose to interact with through the platform
• Professional advisers, auditors, insurers and legal advisers
• Government, regulatory, law enforcement or court authorities where required by law

4. Direct Marketing

We may use your name, email address, phone number, pet-related preferences, service usage information and marketing preferences to send you updates, newsletters, promotions, offers, partner benefits and pet care content from Pawfect HK / 毛甩漏.

We will only do so where permitted by law and, where required, with your consent.

You may opt out at any time by using the unsubscribe link in our emails or contacting us at [email protected].

We will not provide your personal data to third parties for their own direct marketing purposes without your consent.

5. Access and Correction Rights

You have the right to request access to and correction of your personal data held by us, subject to applicable legal requirements.

To make a request, please contact:

Email: [email protected]

Data protection contact: Privacy Officer

We may request proof of identity before processing your request. We may charge a reasonable fee for handling a data access request where permitted by law.

6. Privacy Policy

For more details on how we handle personal data, please read our Privacy Policy.